Company Policies

Orders:

  • All product orders may be faxed, or telephoned in to customer service
  • All faxed orders will be confirmed.
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    Pricing:

  • Net prices are subject to standard discount sheet discounts.
  • Manufacturers’ list prices are subject to change without prior notice.
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    Freight & Shipping:

  • Turpin Wholesale, Inc. will break cases, with the exception of the “Scrubs” products and HazMat items.
  • A small handling fee will be applied to broken case shipments.
  • All freight will be FOB West Springfield, MA 01089.
  • Freight quotes are available upon request, with zip code provided.
  • UPS collect, and truck collect shipments are available upon request.
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    Returns:

  • New, unused, and unopened items may be returned, subject to Turpin Wholesale’s discretion. Note that batch codes limits; special order conditions and package conditions may all prevent returns.
  • A 15% re-stock fee will be applied.
  • Freight is responsibility of distributor.
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    Credit Terms:

  • Payment terms are net 30 days.
  • New credit accounts usually take two to three business days to set up.
  • Any receivable over 45 days in maturity will result in a shipment hold status for new orders.
  • COD, credit card and cash in advance purchases are all accepted.
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